The Century Carpet Story

Century Carpet & Creative Floors, Inc. is owned by the husband and wife team of Jean and Christine Coutu. They have been in the flooring business for over 30 years. Even before graduating high school, Jean was on his knees installing and learning the business. He spent a number of years installing for various flooring stores in the area (with the help of his wife, Christine). Jean & Christine came to the realization that the only way they could be sure that the customer is cared for properly throughout their flooring experience, would be to care for each customer personally from beginning to end. So on October 1^st, 1986, Century Carpet was born.

 

In the beginning, they were a shop at home service operating out of Jean and Christine’s home in Pepperell. Jean did all of the installations himself. They both measured and brought samples to the customers. As time went on, the list of happy customers grew, and so did Century Carpet. Office help was hired, and they quickly found that a new warehouse and office space were needed. That is when Century Carpet moved its operation to Lomar Park in Pepperell. The business continued to grow by leaps and bounds as their good reputation spread. Once again, that meant that Century Carpet needed to make changes, That is when they decided to move to the Moore Lumber Company on Main Street in Ayer. In a retail setting they were able to carry and show more samples to customers, and be more accessible to customers. Due to continued success, they outgrew that location.

 

In March of 2000, Century Carpet moved to its current location at 43 Main Street in Ayer. Since that time, they have doubled the size of that showroom, moved to a larger warehouse, and hired more employees for the office, warehouse, and installations. They now have 4 people in the office, 9 installation crews (each being hand-picked by Jean, and who specialize in a specific type of flooring,). The Coutu’s oldest son, Brian, now leads one of the installation crews (I guess working with dad all those summer vacations paid off). Jean and Christine now feel that they have a great team of workers with the same high standards in quality, workmanship, and customer satisfaction. The goal of Century Carpet is that every customer is completely satisfied.

 

“People ask us what separates us from the competition. I guess it’s as simple as we care".

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